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Информация за работа
Customer Support Representative with German for EV Charging Company
Concentrix 20 дни преди
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Държава: България
Град/Населено място/City: Sofia
Категории на работа: Контактни центрове
Диапазон заплата: лв 2200 - 2800 Месечно
Размер на работна заплата (бруто/нето)/Salary: 
Шофьорска книжка/Driving license: 
Езикови умения: German
Ниво на владеене: C1 компетентно (ефективно прилагане)
Вид заетост: Пълна заетост
Тип заетост: Постоянна
Период при срочна заетост/Period: 
Работно време/Working time: Пълна заетост
Работни часове на седмица/Hours per week: 
Работа на смени и почивни дни/Shifts and days off: 
Заплащане (седмично, месечно)/Way of payment: 
Адрес на месторабота/Location of working place: Advance Business Center, Sofia, zh.k. Mladost 4, 4 Samara street
Начална дата за започване: 
Настаняване от работодателя/Accommodation: да/yes
Условия на настаняването/Details on accommodation: Relocation package
Изхранване от работодателя/Meals from employer: не/no
Условия на изхранването/Details about meals: 
Пътни разходи до страната/Travel expences : да, поемат се от работодателя/yes
Информация-пътни разходи/Info on travel expences: Relocation package
Друга информация/Other information: 
Публикувано: 2021-07-09
Изисквания
Минимално образование : Гимназия
Степен:
Минимален опит: Без опит
Статус
Брой свободни места: 1
Дата на публикуване: 2021-07-09
Край на публикуване: 2021-08-08
Описание

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Do you prefer the coziness of the home environment? We are offering permanent Work from Home to help you strike an excellent work-life balance!

 

We are growing!

 

Our brand-new client operates the world’s largest and most open electric vehicle charging network. They also design, build and support the technology that powers it.

 

 

Your typical day:

 

As a representative of the company, you will be expected to deliver high-quality customer service by phone, e-mail and chat. You will receive inbound calls from current and prospective customers needing real time assistance. You will provide problem resolution to the customers by preforming a question diagnosis while guiding users through step-by-step solutions. Solutions include resolving username/password problems, uninstalling/reinstalling mobile application, verifying proper account set up and guiding users to navigate application menus. You will provide support by clearly communicating solutions in a user-friendly, professional manner.

 

 

What you need to have is:

 

  • Fluency in German and English, both written and verbal
  • Excellent communication and customer handling skills
  • Work experience in a customer service center is an advantage
  • Solid computer skills (MS Office, use of internet, e-mail and web-based applications)
  • Interest in technology and desire to learn new skills.
  • Be organized, have problem-solving and analytical skills 
  • Team player with a great attitude
  • High school education

 

 

What do you get from us?

 

  • Competitive salary
  • Standard working hours from Monday to Sunday
  • Virtual training and permanent Work from Home
  • A bright, modern and exciting place to work, with excellent staff facilities
  • Medical plan fully covered by the company
  • Transportation allowance and Life insurance
  • Various career development opportunities
  • Annual reward and recognition events
  • Holiday pay
  • Team and Concentrix events

 

 

About us:

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.  Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.

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