Are you ready to take the next step in your career and to achieve your next challenge?

If your answer is YES – join the leader of the BPO sector TELUS International Europe!

We’re looking for a Trust and Safety Specialist to join our team! You will help and keep our community safe by reviewing potentially violating content against our Content Guidelines.

As a Social Media Content Review Analyst you will be a part of a great team and all together will:

• View and action potentially violating content on an ongoing basis
• Conduct objective, fair, unbiased, and investigations into reported content
• Be an expert on internal policies and stay up-to-date with policy updates
• Identify and share observed patterns about reported content to improve performance

We’re looking for someone with:

• High attention to detail and content
• Ability to defend decisions and provide context in thought process
• Ability to identify patterns in behavior that can be leveraged for improved decision-making
• Strong organizational and time management skills to deal with shifting priorities and high volumes of work
• Flexibility to work any assigned shifts, which may include early mornings, overnight, weekends, and holidays
• Experience investigating fraud, spam, or other types of inappropriate content is an asset

Required Qualifications:

• Ability to process sensitive and disturbing content
• Fluent in Finnish
• B2 or higher English language skill
• Knowledge of pop culture, global events, and culture of the market(s) you are serving

In Return, We will give you:

• Stable job and career development opportunities
• Attractive salary
• Full paid training
• Special Discounts and Offers (Food vouchers, Multisport cards)
• Additional health insurance & Transportation allowance
• Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
• Positive international working environment (Relax zones, PlayStation and billiard corners)
• Support and learning
• Employee referral bonuses & Recognition programs

We care about the well–being of our employees, invest in their future growth, encourage fun and team building projects!

It sounds like the perfect job for you? Apply now!

About us: TELUS International Europe is the leader in the BPO sector in Bulgaria. We have almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and creative customer service support for global customers in over 50 languages.