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Информация за работа
Travel Support Representative with Danish for Digital travel company
Concentrix 29 дни преди
Преглед
Държава: България
Град/Населено място/City: София
Категории на работа: Контактни центрове
Диапазон заплата: лв 3600 - 3600 Месечно
Размер на работна заплата (бруто/нето)/Salary: 
Шофьорска книжка/Driving license: не/no
Езикови умения: Danish
Ниво на владеене: 
Вид заетост: Пълна заетост
Тип заетост: Постоянна/Permanent
Период при срочна заетост/Period: 
Работно време/Working time: 40h in a week
Работни часове на седмица/Hours per week: 
Работа на смени и почивни дни/Shifts and days off: 
Заплащане (седмично, месечно)/Way of payment: 
Адрес на месторабота/Location of working place: Advance Business Center, Sofia, zh.k. Mladost 4, 4 Samara street
Начална дата за започване: 
Настаняване от работодателя/Accommodation: да/yes
Условия на настаняването/Details on accommodation: Relocation package
Изхранване от работодателя/Meals from employer: не/no
Условия на изхранването/Details about meals: 
Пътни разходи до страната/Travel expences : не се поемат от работодателя/no
Информация-пътни разходи/Info on travel expences: Relocation package
Друга информация/Other information: 
Публикувано: 2022-04-29
Изисквания
Минимално образование : Гимназия
Степен:
Минимален опит: 1-2 години
Статус
Брой свободни места: 5
Дата на публикуване: 2022-04-29
Край на публикуване: 2022-05-29
Описание

We need your expertise!Be a part of our dynamic team today and help us grow. If you are passionate about travel, then this is role for you. One of the world’s largest travel marketplaces, our new client makes it easier for everyone to experience the world by offering memorable travel experiences, a variety of transportation options, and incredible places to stay.We have an exciting new opportunity for a Travel Support Representative to join our diverse team. If you are a customer service focused individual with great communication skills, Danish and English language skills, apply now.You will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flight, hotels, car rentals  and beyond for their trips.Do you want standard working time? Not a problem!Our lines are open 10:00a.m. – 7:00p.m. Mon-Fri to help you strike an excellent work-life balance!Core Responsibilities:

•            Provide excellent customer service to our clients via the different channels  (inbound calls, outbound calls, email, chat ) and be able to work towards meeting Key Performance Indicator (‘KPIs’)

•        Make sure that all customer queries are answered and their concerns are addressed accordingly; demonstrate empathy

•  Maintain basic knowledge of client products and/or services

•              Participate in activities designed to improve customer satisfaction and business performance

•                Track, document and retrieve information in call tracking database

Квалификация
Предпочитани умения

Fluent in Danish, both written and verbal and working level of English. (With basic understanding to industry related terminologies

)•                Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge

•                High school diploma with three to six months of relevant experience  is preferred

•        Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

•              Tolerance for repetitive work in a fast-paced, high production work environment

•                Strong customer service skills, great communicator with ability to work as a team member

•             Ability to rotate shifts, as needed

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